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Terms & Conditions

Privacy Illustration

Effective Date: August 25, 2025

Privacy Policy

Booqly respects your privacy and is committed to protecting the personal data of all users who access our mobile app, web platform, and services. This Privacy Policy ("Policy") describes how Booqly collects, uses, stores, shares, and protects your personal information and data. This Policy applies to Clients, Solo Beauty Professionals, Salon Suite Owners, and Team Members who interact with Booqly through our apps, websites, and services ("Platform").

1. Scope of this Policy

This Policy governs information collected via our mobile app, website, customer service interactions, marketing efforts, and third-party integrations. It does not apply to third-party services, websites, or social media platforms linked through our Platform. Please refer to their privacy policies directly.

2. Data Collection

We collect information about you in several ways:

A. Information You Provide Directly

  • Name, email address, phone number, profile photo, and password
  • Business name, EIN, licenses, and verification documentation (if applicable)
  • Government-issued ID (required before booking, chatting, or accepting clients)
  • Social media handles (e.g., Instagram, TikTok)
  • Payment data (via Stripe, PayPal, Apple/Google Pay; we do not store full card details)
  • Internal chat messages and photo uploads
  • Booking history, subscription details, service preferences

B. Information We Collect Automatically

  • Device type, IP address, browser type, OS, and crash logs
  • App usage data (e.g., viewed pages, booking interactions, referral activity)
  • Location data (if permissions are granted)
  • Location information (if enabled)
  • Cookies, beacons, and analytics identifiers

C. Information From Third Parties

  • Social media APIs (Instagram/TikTok for profile content)
  • Google integrations (for review sync, calendar access)
  • Payment processors

3. How we use your Information

We may use your personal data to:

  • Create, manage, and personalize your account and dashboard
  • Facilitate bookings, payments, and communications between users
  • Verify your identity, age, and licensing credentials
  • Sync and promote verified reviews on Google (if enabled)
  • Send confirmations, receipts, reminders, and updates
  • Process tips, subscriptions, refunds, and payouts
  • Run promotions, referral campaigns, and support marketing efforts
  • Monitor system health, perform analytics, and improve the Platform
  • Detect and prevent fraud, spam, or policy violations

5. Children’s Privacy & Age Verification

Booqly is a platform for adults aged 18 and older. We require government-issued ID from all users before enabling bookings, communications, or payment processing.

If a user submits an ID showing they are under 18, they will be denied access and their account may be suspended. We do not knowingly collect data from minors. If you believe a minor has accessed our services, contact us immediately.

6. Sharing of Information

We do not sell your personal data. However, we may share information with:

  • Other users: e.g., Clients and Professionals for booking and chat
  • Suite Owners: for managing team calendars, services, and payments
  • Service Providers: e.g., Stripe, Google, Apple, analytics vendors
  • Legal Authorities: when required by law or to respond to legal processes
  • Business Transfers: If Booqly LLC is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal data may be transferred to the acquiring or merging entity as part of that transaction.
  • Aggregated & De-Identified Data: We may share anonymized or aggregated information with partners, researchers, or the public. This data cannot be used to identify individual users and is used strictly for analytics, product development, and reporting purposes.

7. Payment Information

Booqly LLC may collect and process payment information directly through its platform and also utilizes trusted third-party payment processors (e.g., Stripe, Apple Pay, Google Pay, PayPal) to complete and manage transactions. Clients and providers may be required to enter their credit or debit card information when booking services, subscribing to plans, or receiving payouts.

When payment information is entered, Booqly securely transmits the data using encrypted protocols to our systems and/or third-party processors as needed. While Booqly does not store full card numbers or CVV codes on its own servers, partial payment data may be retained in tokenized or masked form to facilitate transactions, support refunds, and ensure a smooth user experience.

All data handling complies with PCI-DSS (Payment Card Industry Data Security Standards) and industry best practices to protect sensitive financial information. We are committed to safeguarding user data and ensuring that cardholder details remain secure and inaccessible to unauthorized parties.

8. Cookies and Tracking

We use cookies, tracking pixels, and analytics tools to:

  • Measure site/app traffic and engagement
  • Enable affiliate or referral features
  • Store user preferences and login tokens

    • You may manage cookie preferences through your browser or app settings.

9. Your Privacy Rights

You may:

  • Measure site/app traffic and engagement
  • Enable affiliate or referral features
  • Store user preferences and login tokens

    • To exercise these rights, email support@booqlyapp.com or access your account settings.

10. Data Retention

We retain your data as long as:

  • Your account remains active
  • It’s needed for legal or operational purposes
  • Backup and recovery processes require limited retention/li>

    Deleted accounts may remain in secure backups temporarily.

11. Security of Your Data

We employ encryption, authentication, and monitoring tools to safeguard your data. However, no platform is 100% secure. Protect your login credentials and notify us of suspicious activity.

12. International Data Transfers

If you access Booqly outside the U.S., you consent to your data being processed and stored on servers in the United States.

13. Your Choices

  • Email & SMS Preferences: Opt in/out of communication types via your settings
  • Location Settings: Control mobile app location permissions through your device
  • Account Deletion: You may delete your account through app settings or by contacting support

14. Changes to this Policy

We may update this Policy at any time. We will notify users through:

  • Email alerts (if subscribed)
  • In-app banners or push notifications
  • Revised date on top of this document

Continued use of Booqly means acceptance of changes.